RETURNS

RETURNS

To return an item, please return HERE

Standard Return Policy 

  • If, for any reason, you're not completely satisfied, you can return your item and receive a full refund within 60 days of delivery, guaranteed! We have a hassle-free return policy to make the return and exchange process seamless.
  • Please note that the item you are returning is repackaged and is in the original condition you received it.

Return Shipping Costs

  • For all U.S orders, the shipping cost of returning an item is free.
  • For international orders, shipping costs for returned items are covered by the customer.

How do I return an item?

  • To return an item, please fill out the form HERE (faster) or email us at support@sandmarc.com and we will get back to you within 24-48 hrs. Please provide us your order number and date of purchase to speed up the return process.

How do I exchange an item? 

  • For exchanges, please first send us an email at support@sandmarc.com stating your name, email, phone, order number and the specific item you purchased from us. Once you receive our confirmation, send your item to the address we provide you. 

When will I receive a refund once an item is returned?

  • Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days. 

Late or missing refunds?

  •  it may take some time before your refund is officially posted. Please allow up to two weeks for refunds to be processed. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@sandmarc.com.

Can an item on sale be returned?

  • Only regular priced items may be returned and refunded. Unfortunately sale items cannot be refunded.